Frequently Asked Questions

Get answers to common questions about Gentleman's Hot Towel Service.

You will experience a sequence of warm, essential-oil infused towels applied to the face and neck, gentle massage, and final cooling. The treatment lasts about 10-15 minutes and complements grooming services, leaving skin refreshed and relaxed.

Yes, it can be adapted for sensitive skin by using mild, fragrance-free oils or plain warm towels. Inform your stylist of sensitivities and allergies so we can customize temperature and products to avoid irritation.

The focused hot towel portion usually takes 10-15 minutes, though it may extend when paired with a shave or haircut. We recommend allowing extra appointment time if combined with other facial or grooming services.

Absolutely — the hot towel service pairs perfectly with haircuts, beard trims, and straight-razor shaves. Add it during booking or request it at check-in to enhance relaxation and improve product penetration for better results.

Yes, we offer a selection of essential oils and can avoid or substitute any scents you dislike. Tell your stylist about preferences or allergies so we use oils that soothe without causing reactions.

No special preparation is required. Arrive with a clean face if possible, and inform us of recent skin treatments or sensitivity. Avoid heavy exfoliation the same day to reduce irritation risk.